360 Collaborative Network Provider Spotlight: Huther Doyle
Take a peek at the write-up from the Inaugural 360 Collaborative Network Newsletter:
Since they enrolled in the Unite Us platform (a referral platform used to connect people to the services they need) in March of 2019, Huther Doyle has generated over 60% of the client referrals within the 360 Collaborative Network with over 883 referrals overall, and 844 specific to the 39 targeted service sub-types that we have prioritized for our network! These referrals were delivered to 26 in network providers for a range of services including, but not limited to: emergency food, emergency housing, individual counseling, job search/placement, mental health evaluation, clothing & household goods, SNAP nutrition benefits and utility bill payment assistance. Huther Doyle has implemented a process that we consider a “best practice” which is outlined in the spotlight brief here. Please review and join me in congratulating Huther Doyle (Courtney Caldwell) for her outstanding effort and service!
Best Practice Recommendations:
Obtain sufficient licenses and assign a central “care coordinator” for referrals.
Present Unite Us platform benefits to functional areas – leadership and line staff.
Make it “easy”to refer: multiple modalities, such as paper form, email, excel.
Secure consent and information for referral “in advance.”
Host a “staff information fair.”
Generate monthly activity report and incent use of system.
Create a reference fact sheet.
Secure CEO support and endorsement.
Attend monthly meetings for 360 Collaborative Network.
Keep up the great work, Courtney!
To learn more, reach out to Courtney Caldwell at firstname.lastname@example.org